Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Times
Shipping times vary based on location and product availability:
-
United States: 7–15 business days
-
International: 10–25 business days
Please note that shipping times are estimates and may be affected by customs, carrier delays, or high-demand periods.
Shipping Costs
Shipping costs are calculated at checkout and may vary depending on your location and order size.
Occasionally, we may offer free shipping promotions, which will be clearly stated at checkout.
Tracking Information
Once your order has shipped, you will receive a tracking number via email.
Please allow 24–72 hours for tracking information to update.
Incorrect Address
Please ensure that your shipping address is entered correctly at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
If your order is delayed beyond the estimated delivery time, please contact us at donhaddima@yahoo.com.
We will work with the carrier and supplier to resolve the issue as quickly as possible.
Damaged or Missing Items
If your order arrives damaged or missing items, please contact us within 48 hours of delivery with photos or videos of the issue.
We will offer a replacement or refund where applicable.
Customs & Duties
International orders may be subject to customs fees or import taxes, which are the responsibility of the customer.